4S is seeking a Program Manager (PM) to support the United States Coast Guard (USCG) Aviation Logistics Center (ALC), Business Operations Division (BOD), in Elizabeth City, NC. The PM will serve as the dedicated contractor lead for the Professional Services task order. The PM will oversee Logistics Support, Development (SharePoint and Power BI, graphic design, and photography), Production Planning, and Business Process Management teams. The PM is responsible for contractor personnel management, Government communication, and compliance with ALC policies. The ideal candidate has subject matter expertise in managing multi-disciplinary professional services teams and prior experience supporting Federal organizations.

Job Tasks:

• Serve as the dedicated Program Manager for the task order. Address all contractor personnel needs, including obtaining facility access for contractor employees.
• Ensure contractor employees follow all applicable ALC instructions and policies, DHS, USCG, and DoD requirements, safety and security rules, and Vintun company policies. Ensure employees understand the work to be performed, their management chain, and standards of professional conduct.
• Respond immediately to personnel issues raised by the COR, Contract Specialist, or Contracting Officer. Notify the COR of the actions being taken to resolve them. Report on-site within one hour of notification at the Government's request.
• Prepare and submit a daily staffing report to the COR detailing leave and telework.
• Oversee employee removals and replacements and coordinate them with the COR. Support replacement of personnel within the 14-calendar-day window. Maintain records that demonstrate personnel meet the minimum qualifications of their positions.
• Prepare and submit the Monthly Progress Report to the COR and KO by the 15th of each month. The report covers accomplishments, project status and delays, upcoming taskings, personnel changes, employee absence hours, customer service feedback, the monthly staffing matrix, travel summaries, and concerns or recommendations.
• Oversee delivery of recurring deliverables on schedule. These include the weekly Logistics Support, Production Planning, and Business Process Management Team Activity Reports, the current list of employees, and the Trip Reports.
• Develop, implement, and maintain the Quality Control Plan (QCP). Submit it within five business days of award and after any changes. Monitor performance against the QASP and its Acceptable Quality Levels, including discrepancy identification, corrective action, root cause analysis, trend analysis, and customer feedback.
• Prepare and submit the Phase-In Plan within ten business days of award notification. Prepare the Phase-Out Plan and the required employee lists to support an orderly transition.
• Manage the contractor background investigation process (Tier 1 or higher). Manage CAC and ALC badge issuance, Non-Disclosure Agreements, Government-required training, and IT access. Ensure confirmation of training on facility instructions is provided within 30 days of hire.
• Develop and maintain the Contractor Safety Plan. Ensure personnel are trained on safety and environmental requirements. Report mishaps to the COR or ALC Safety Office within one hour.
• Submit and track travel requests, visitor requests, and telework agreements through the COR and KO. Submit travel requests at least 14 calendar days before travel where possible and Trip Reports after travel.
• Monitor and report potential Organizational Conflicts of Interest (OCI) to the KO immediately.
• Manage invoicing and timekeeping reconciliation. Support the monthly service invoice and the travel invoice.
• Attend the Post Award Conference and Government progress meetings. Maintain frequent communication with the KO, COR, and ALC stakeholders at all levels.
• Maintain continuity between the Government and 4S's business office. Coordinate cross-functional teams and the labor mix as the Government adjusts requirements.

Job Requirements:

• Bachelor's Degree in a technical or business-related field; Project Management, Business Administration, Operations Management, or a related discipline preferred. Work experience may be substituted for degree requirements as permitted under the task order (OASIS+ substitutions).
• At least 5 years of experience managing professional services contracts or teams supporting Federal organizations.
• Experience supervising multi-disciplinary teams, such as analysts, logisticians, developers, and graphic and media specialists.
• Experience with Federal contract compliance, including task order deliverables, QASP and QCP requirements, CPARS, and COR/KO communications.
• Experience developing project plans, transition (phase-in and phase-out) plans, and monthly and weekly status reports.
• Experience managing personnel onboarding, background investigations, facility access, and Government-required training.
• Familiarity with logistics, production planning, business process management, or ISO and quality management environments preferred.
• Experience with USCG, DHS, or DoD organizations preferred.
• Proven ability to manage multiple priorities and respond quickly to Government requests in a fast-paced environment.
• Excellent written and verbal communication skills, including fluent English (read, write, speak, and understand).
• Proficiency with MS Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat.
• Ability to obtain and maintain a favorably adjudicated Tier 1 or higher background investigation and a Common Access Card (CAC).
• Must be a US citizen.

Location: USCG ALC in Elizabeth City, NC. The PM must be able to report on-site within one hour of Government notification. 

Due to this being a contract position working for the US Government, all candidates must be a U.S. citizen and pass a criminal and financial background check as well as a drug test.

Physical Requirements:

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 25lbs. The work environment is an industrial complex and may involve exposure to hazardous materials. Employees must comply with all ALC safety and environmental requirements.

Please note: 4S reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business needs.

4S - Silversword Software and Services, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

4S - Silversword Software and Services, LLC is a Native Hawaiian Organization (NHO)-owned, self-certified Small Disadvantaged Business (SDB). As a professional services firm specializing in consulting and advisory services, 4S - Silversword Software and Services, LLC is committed to improving operational efficiency and achieving organizational objectives for its clients. We serve as a leading provider for information services and business management solutions to the Federal Government, delivering impactful solutions that yield lasting results. Headquartered in Alexandria, Virginia, with a client support offices in Huntsville, AL and Kailua, HI, 4S - Silversword Software and Services, LLC offers a highly competitive benefits package that reflects our commitment to attracting and retaining top industry talent.

4S offers a highly competitive benefits package that reflects our objective of employing top industry performers.

Salary Range: $105,000.00 - $130,000.00